Frequently Asked Questions
What currency are prices shown in?
All prices are displayed in U.S. dollars (USD).
Where do you ship?
We currently ship within the United States, and standard shipping is free on every order.
When will my order ship?
Orders are processed within 1–3 business days. You will receive tracking information by email after your order ships.
How long does delivery take?
Most orders arrive within 7–15 business days after processing. Delivery estimates can vary by product, carrier, holidays, and other delays outside our control.
How can I track my order?
Open the Track Your Order page and enter your order number or the tracking number from your shipping email.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help before processing begins, but changes or cancellations cannot be guaranteed after an order has entered fulfillment.
What if my item arrives damaged or incorrect?
Email us promptly with your order number and clear photos of the item and packaging. We will review the issue and help according to our Refund Policy.
How do I contact you?
Email homeluxhavenco@gmail.com and include your order number when applicable.